Store Policies

At Anna Zuckerman, your satisfaction is our priority. Our store policies are designed to make every purchase seamless—from secure checkout and prompt order processing to reliable shipping and easy returns. You’ll find clear details on delivery timelines, exchanges, warranty coverage for manufacturing defects, and how to reach our Customer Care team for personalized support. We believe in transparency, responsible craftsmanship, and hassle-free service so you can shop with total confidence.

Payment:

We accept most major credit cards.

 

Shipping:

For U.S. (inclusive of Hawaii, Puerto Rico, and Alaska)

Orders are shipped within 5-6 business days (M-F) of the purchase date. 

If an order is placed after 1 pm Eastern Standard Time on a Friday, we will do our very best to ship no later than Tuesday of the following week. 

We ship all orders USPS First Class, which is our standard shipping (5-6 days) or UPS 2nd day (1-2 days). 

Please note that for Hawaii, Puerto Rico, and Alaska, the carrier used, fees, and delivery times may differ.

All orders ship from our Boca Raton, FL warehouse Monday through Friday. 

Holidays may delay shipping based on calendar closures.

Tracking: 

We will provide a tracking number to you once your order has shipped.

Returns/Exchanges:

What items can be returned/exchanged? United States-based customers only. In addition, the return/exchange policy listed below is for online AZ website purchases only.

Products purchased at full price that are unworn, in original condition with tags, and any applicable AZ packaging.  

Any AZ item purchased at a retailer other than online at the AZ website must be returned and/or exchanged to that retailer’s store or site and cannot be returned and/or exchanged directly to AZ. 

All online, website purchases must be returned/exchanged via the website.

For purchases made at our AZ Mizner Park/Boca Raton, Florida flagship store, please return/exchange those purchases to the AZ Mizner Park/Boca Raton store.For purchases made at our AZ Aspen, Colorado flagship store, please return/exchange those purchases to the AZ Aspen, Colorado store. We cannot return/exchange any purchases made at our flagship stores via the website.

Items purchased on sale, custom items including personalized and/or engraved, are not returnable or exchangeable. Gift cards are not returnable or exchangeable.

Our specialty items such as tiaras, as well as any items that have been altered or custom orders are final sale.

Items purchased in connection with any promotion (including promo codes, gift with purchase, etc.) are exchange only. 

The exchanged product cannot be returned or exchanged again.

How to make a return or an exchange? 

Please fill out the form below to request a return and/or exchange authorization. We will make every effort to respond within 24 hours with either approval for return/exchange or with questions should we require further clarification.

This holiday season, customers may request a return or exchange within fourteen (14) day from the date of purchase, provided the item(s) are received at our warehouse within this timeframe.

Once you have received approval from AZ, please return item(s) as soon as possible to ensure that you are within the fourteen (14) day window. Please note that for the holiday season, the return window is extended until January 6, 2026.

 

The product must be packaged and returned to AZ in a manner that will avoid any damage while in transit to ensure a full refund.

AZ is not responsible for postage costs or for items lost in transit. Please make sure to send via a carrier that provides tracking information and, if needed, purchase postal insurance to cover the value of your item should you incur a loss in transit.

If your item arrives to you damaged, please fill out the return/exchange form below and let us know immediately upon receipt of your item, and we will make every effort to resolve the situation to ensure a favorable outcome for you.

If you receive an incorrect item, please fill out the return/exchange form below and let us know immediately upon receipt of your item, and we will make every effort to resolve the situation to ensure a favorable outcome for you.

 

RETURN/EXCHANGE REQUEST FORM:

1. Visit our Return/Exchange Portal.
2. Enter your online order number and email address in the fields below and click Start.
3. Follow the instructions and select the items you want to return/exchange.
4. Please make sure to note whether you are interested in a return or exchange.
5. You will receive a confirmation email with the shipping guidelines once your request is approved.
6. If there are any questions regarding the approval of your returned item, we will reach out to you as soon as possible to discuss.
7. Any item returned to AZ without prior authorization will be returned to the sender.

 

To start the return process for your order, please enter your email address or phone number and the order number below.

Ship Returns To:

Anna Zuckerman
130 NW 11th Street
Boca Raton, FL 33432

Refunds:

We will notify you once we’ve received and inspected your return, and if the return meets all required criteria, then a refund will be processed to your original method of payment, which includes the purchase price plus any applicable sales tax originally paid. 

There are no refunds for shipping charges.

Please note that it can take approximately five (5) to seven (7) business days for banks or credit card companies to process and post refunds.

If there are any questions regarding the approval of your returned item, we will reach out to you as soon as possible to discuss.